Submit a Support Ticket

Before You Submit

• Check our FAQ section — your question may already be answered.
• Have your charger's serial number ready — it speeds up diagnosis.
• Include any error codes shown on the charger display or app.
• Describe the steps you took before the issue occurred.

Ticket Categories

• Charger Hardware — Physical damage, connector issues, display faults
• Software / CMS — Dashboard, remote commands, billing
• Mobile App — Login, sessions, notifications
• Installation — Commissioning, wiring, site setup
• Billing & Payments — Wallet, invoices, refunds
• Warranty — Claims, eligibility, replacements

Need Immediate Help?

For urgent issues call us directly:

+91 422 4233 600

Mon – Fri, 9 AM – 5 PM IST

support@salzernexcharge.com